One collections platform across the EU.
A single platform for managing collection cases, financial activity and client reporting across 4 jurisdictions, with local rules incorporated into each workflow.
Client withheld under NDA
Challenge
Collection operations differed across 4 countries, with separate financial rules, client requirements and case processes. Data arrived from multiple sources, reporting involved manual work and case handlers had to navigate complex workflows.
The platform needed new functionality while continuing to support existing operations.
What we built
- Case-management workflows covering the progression of a case from receipt through resolution.
- Data integrations bringing client, case, payment and statement information into the platform.
- Financial logic for payments, fees and country-specific calculations.
- Statement ingestion and reconciliation, including automated matching and exception handling.
- Reporting services giving B2B clients access to case status, collections and financial activity.
- Configurable workflows for deadlines, escalations, write-offs and manual review.
Business outcome
The platform gained substantial new functionality while its existing workflows became simpler and easier to operate.
More complete data and embedded financial rules help case handlers move cases towards resolution with fewer manual steps. B2B clients receive clearer, more consistent reporting, while operations across four countries remain supported within one platform.
The result is a stronger platform that preserves the value of the existing system while making it easier to operate, extend and adapt.
Capabilities
- Collections technology
- Case management
- Data integration
- B2B reporting
- Financial logic
- Reconciliation
Describe your challenge.
Early idea or system already in production. Both are worth a conversation.
- Built and run by our senior team.
- Confidential from the first call, NDA as standard.
Prefer email?
[email protected]