Focus on the High-Quality Service for the Citizens

Digitalization as a Global Trend in the Public Sector

In the era of the fast-growing development and penetration of digital technologies into everyday life, digitalization has become increasingly popular in developed countries and the outbreak of the COVID-19 pandemic has shown an urgent need to accelerate this process. In order to provide innovative solutions that can improve and simplify the communication between the voter and the state, make it more effective, authorities implement digital transformations to take full advantage of the new technologies.

To maximize the effect, government agencies should adopt the best practices of business enterprises. At this stage, they have already become more flexible moving away from established bureaucratic canons.

Top 4 Trends in Digitalization of Public Sector

We would like to bring your attention to the top trends that have already been gaining popularity and will continue developing in the future, allowing the government to review the current processes and improve its services.

# 1. Focus on the High-Quality Service for the Citizens

The basis of any state is its citizens. In order to improve the quality of its services providing to the citizens, governmental institutions start using a person-centred approach that provides the user experience of high quality. Agencies apply behavioural science, sometimes known as “nudge thinking,” to better understand the needs of their citizens. Variations of the inclusive approach develop actively, solutions are offered for people with disabilities; city authorities provide access for everyone at the same time gaining the trust of the citizens. Governments need to follow the path of innovations in order to find better solutions for interacting with society all along the way.

# 2. Automation and the Use of AI

AI is widely popular for the production automation processes in many economic sectors, from the digitization of data to autopilots in cars or even penetration into the agricultural sector. Public administration is not an exception. Many governmental institutions use AI to collect, process and enter data, which helps government employees to save thousands of hours earlier spent on routine work, increasing the efficiency and speed of solving primary tasks. Studies by Deloitte found out that US government automation and AI could free up to 1.2 billion hours of work with potential annual savings of $41.1 billion.

# 3. Implementation of 5G Technology

Implementation of 5G Technology

By 2024, 5G networks are expected to process around 35% of mobile data. 5G connection can expand the capabilities of AI, image recognition, face recognition, and other powerful tools. The introduction of 5G may take some time to transform the government. And once the 5G infrastructure becomes widespread, the technology still needs to be integrated with cloud computing and artificial intelligence to implement key use cases. Improving rural connectivity combined with AI can potentially have an impact on agriculture as precision farming for example. In our article To Feed the Planet: “Smart Agriculture” as a Synergy of IT and Farming, we described how the implementation of various smart agriculture methods leads to a significant increase in agricultural efficiency and yield growth estimated at $9.15 billion by 2025 for this market segment. 

# 4. Smart Cities

In addition to digital platforms, governments are actively exploring and using the Internet of Things (IoT) and other innovative technologies. Smart cities create a digital environment to help governments with better service provision. Active implementation of 5G technology is very important to resolve this issue. With the start of the digital era and the multitude of IoT devices, collected data amount has grown significantly in various sectors such as transportation, environment, entertainment, sports, and healthcare. In addition to other industries, with the current situation of pandemic rapid spread, smart cities become much more important in the monitoring and management of people’s health. According to Stanford Medical School forecasts, by the end of 2020, more than 2,314 exabytes (1 exabyte = 1 billion gigabytes) of data will be generated globally from the health sector. However, while the perspectives of the data market are clear, the issues such as information data protection and exchange are at risk.

To sum up, it’s clear that the digitalization process has been launched on the global level. If we continue to introduce innovative technologies actively in various governmental institutions, despite the difficulty of the process, undoubtedly, people from all over the world will feel the significant positive impact of that change in the future.

To innovations

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